FAQ

1.      What is Saujistore?

Saujistore is an online shopping destination in Nepal offering wide range of products whereby the customers can enjoy a hassle free purchase of products which is now just a click away from reaching to their doorsteps.The mission of our company is to be one click solution for our clients.The Strategies opted by Saujistore is to bear an unbeatable prices, prompt delivery, high level of responsiveness and reliability, wide selection of products and services in your place, all over our Nepal.

 


2.      Why should I choose Saujistore?

Saujistore provides a wide array of the best products at best prices to the consumers authorizing numerous transactions daily.
We ensure the fast and hassle free accurate delivery. Saujistore is a ecommerce site that provides points to the consumers on every purchase also, which can be redeemed. The celebration is greater with Saujistore Coupon System that provides range of offers & discount.
 


3.      How does it work?

Buying on Saujistore is a straight forward procedure. All that you need to do is to sign up for an account to start purchasing the product.
The registration can be completed by following the below mentioned steps.
1. Click Login/Sign Up button on the right top corner of the homepage
2. Click on Sign Up in desktop or on your mobile device under the new user
3. Fill up the form to complete the registration
4. You will receive an email activation code once submitted
5. You have to activate your account by going through your email and clicking on the link.
 


Buying an Item


1.      How do I find an item on Saujistore?

There are two easy steps to find a product of your choice on Saujistore.
Method A: Explore Categories
If you're undecided of what product wish you would like to shop for or if you merely want to explore vary of things on Saujistore , you'll browse the list of classes on the homepage. Then choose the subcategory to look at multiple products.
Method B: Search Box
If you're certain of what product you wish to shop for, merely attend the search box on the homepage, enter a number of words describing what you're craving for, and click on Search.Pursuit results page of Saujistore listings are going to be displayed. Review your search results pages by value vary, mobile name, and model range and handiness value and if you see one thing you are curious about, click on name to look at additional details.
 


2.      How do I buy on Saujistore?
a. Please review the section above to find a product of your choice.
b. Then click on the product name to view more details (price, size, color and model etc.).
c. Once you are sure you want to buy, clicks add to the cart in your desktop or in your mobile device to proceed to the checkout.
Review the price and the shipping cost before completing the purchase.
d. Finally, click Checkout (in your desktop) or Confirm your Purchase (in your mobile device) to place an order.
e. You will then need to validate your order, which you can do by two methods:
You will also receive an email with a link.
Click on Order Confirmation in the email in order to confirm your purchase.
Once you have validated your purchase, the delivery agent will contact the seller to arrange delivery.
 
 
 
 3.      When will I get my product after I place an order?
After you place your order, you will receive a confirmation email.
Be preemptive, the delivery agent of Saujistore will contact the seller and suggest a meeting point and time of pickup or request the item to be delivered at your home or office.
The shipping price should be displayed at the time of purchase.
You can always contact our Customer Service Team.


 


4.      How much do I pay for shipping?

we have larger areas in free shipping. Cheers!! The Shipping charge is completely free inside Kathmandu, Lalitpur and Bhaktapur.
 



5.      In which cities can Saujistore Deliver orders?
For some reason we only deliver product inside Kathmandu valley for free of charge. For, delivery outside valley payments are made in advance then we can provide the product with certain minimal delivery charge depending upon the location of delivery.
 



Payments


1.      What are the modes of payment for purchasing on Saujistore?
We accept the following modes of payment:
• Cash on delivery (COD)
• Onsite Card Payment (Available Soon)
• E-Sewa (Available soon)
• Visa and MasterCard Payment through Payment Gateway (Available soon)

 



2.      What is COD? Are there any additional charges for COD orders? Does your delivery person carry credit card machines?
COD refers to Cash on Delivery. It doesn’t matter if you don’t have a Credit/Debit card for your online shopping. Saujistore offers their customers an option of paying for the purchase at your doorstep. Just place your order and make cash payment to our delivery partner upon the delivery of your item.
 



3.      My transaction failed but the money was deducted from my account.What should I do?
We regret the inconvenience caused. Please call us on number provided in contact us section with your transaction details and we will look into it immediately. It will surely be refunded back to your account.
 



Membership Reward


1.      How can I earn and redeem points?
Once customers enroll themselves to become a member and starts purchasing the product, they can instigate racking up the members point. Customer receives 1% of Total Value in Points System, which is equal to 0.5% in monetary value. To redeem your Points, simply click to the “members reward” section which will be in my points. Once it’s clicked it will divert the customer to next page where they can add any items within their point value to their cart, and click the “Checkout” button. Continue through the checkout process. When you get to the Payment Information section, the customer needs to make a payment of only the delivery charges depending on the area.

 



2.      How do I be eligible?
To be eligible of Saujistore’s “Members Reward”, you must sign up and create an account in Saujistore web page. The members all over the world can register but the products will be delivered only in Nepal.
 
 
 

Order and Delivery


1.      How long will it take to be delivered
 
Saujistore Private Limited offers regular and express delivery inside Kathmandu valley. The goods will be dispatched within the same business day if ordered before 1:00 PM on Sunday – Friday in express delivery. The order made after that will be delivered on next day.The goods for outside valley will be delivered within 3 - days.
The order made after1:00 PM on Friday will be delivered by Sunday. No Deliveries will take place on Saturday or public holiday. If a mobile number is provided customer will receive a call from Saujistore customer executive stating the situation of delivery and the mode of payment. This will also be confirmed by email.
 



2.      My order has not arrived yet!
We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one.Where the address you have provided is not 100% correct, we will need to wait for the parcel to be returned to provide any kind of further processing.
 



3.      I can't find my order confirmation email!
Check your Spam or Junk folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts.Why?Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.To further ensure our confirmation emails get to you, you can add the mail address to your safe sender's list to ensure your confirmation does not get sent to your Spam or Junk folder.If you have checked these folders and it is still missing, please contact us and we will be happy to help.
 



4.      How can I check my order status?
You can check the status of your order by clicking on the link that has been sent in your email.
You will also be able to get an update from your purchase history by clicking on your order code.
 



5.      How do I know my order is confirmed?
We'll send you an email and phone call from a customer executive to confirm your order.
You can also check your purchase history page and Click 'your reference code' to view your orders.
 



6.      What are the different statuses in My Orders?
The different statuses on Purchase History are:
Processing: Your order is processed
In transit: Your item has been handed over to the courier
Delivered: Your item has been delivered
Unable to Deliver will try again: The delivery person could not get the product delivered will try again
Unable to deliver: The item is returned to Saujistore by the courier as undelivered
Transaction Cancelled: Your order has been cancelled
 



7.      Can I change my delivery address after I place an order?
Please do call us to inform if the delivery address needs to be changed in advance before the product is dispatched.
 



8.      Can I open and check the contents of my package before accepting delivery?
The customer needs to sign good receive note once they receive ordered product to assure received product is in good condition. The person can check the product to be assured that the product is ok.
 



9.      Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on your location.
You can find these charges on the item's information page.
 



10.  Delivery was attempted but I was unavailable.What next?
Don't worry, we'll call you to check when you are available to accept the delivery.
Our delivery person will also try to attempt to deliver your order over next 2 days.
In case you're unable to respond to our calls, you can submit your delivery preference on our contact-us page
 



Account Troubleshoot


1.      I forgot my password?Can I reset it?
To retrieve your password, click here or go to the Login page and click on Forgot Password?
You will be asked to fill in and submit your email address.
When doing this, you'll receive associate email that permits you to reset your word.
 



2.      Can I change my email address
No
 



3.      I can’t register on the website
A. Please make sure all the requirement in the registration page is filled properly.
B. Click on Register and take a look at the information highlighted that is required to be changed or filled.
C. Once the registration form is filled out and submitted, an email notification will be sent to your email account with a link to validate your account.
Please access your email to validate your account.
D. Make sure that you don’t already hold a Saujistore account.
If you continue to experience problems, please send an email including your phone number to contact-us page with your contact details if you would like to be facilitated.
We will call you back ASAP and walk you through the registration process.
Important Inquiries.
 



4.      Can I exchange the product?Can I cancel my Order?
Saujistore does not provide refunds but we will exchange the product within 3 days.
In case the product is physically damaged or a certain part is missing while the product is delivered please inform us within 24 hours for it to be replaced. Customers cannot cancel their order so please make up your mind before ordering any product from Saujistore.
 



5.      Why is Recommended Slider created for?
Suggestion slider is provided to our customer the quick search of those products which are mostly searched by our viewers and customers. Our Recommend Column facilitates our viewers and customers with those products of all category which are highly in demand in current context.