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1. What is Saujistore?
Saujistore is an online shopping destination in Nepal offering wide range of products whereby the customers can enjoy a hassle free purchase of products which is now just a click away from reaching to their doorsteps.The mission of our company is to be one click solution for our clients.The Strategies opted by Saujistore is to bear an unbeatable prices, prompt delivery, high level of responsiveness and reliability, wide selection of products and services in your place, all over our Nepal.
Why should I choose Saujistore?
Saujistore provides a wide array of the
best products at best prices to the consumers authorizing numerous transactions
We ensure the fast and hassle free
accurate delivery. Saujistore is a ecommerce site that provides
points to the consumers on every purchase also, which can be redeemed. The celebration is greater with Saujistore
Coupon System that provides range of offers & discount.
How does it work?
Buying on Saujistore is a straight forward
procedure. All that you need to do is to sign up for
an account to start purchasing the product.
The registration can be completed by
following the below mentioned steps.
1. Click Login/Sign Up button on the right
top corner of the homepage
2. Click on Sign Up in desktop or on your
mobile device under the new user
3. Fill up the form to complete the
4. You will receive an email activation
code once submitted
5. You have to activate your account by
going through your email and clicking on the link.
Buying an Item
How do I find an
item on Saujistore?
There are two easy steps to find a product
of your choice on Saujistore.
Method A: Explore Categories
If you're undecided of what product wish
you would like to shop for or if you merely want to explore vary of things on
Saujistore , you'll browse the list of classes on the homepage. Then choose the subcategory to look at
Method B: Search Box
If you're certain of what product you wish
to shop for, merely attend the search box on the homepage, enter a number of
words describing what you're craving for, and click on Search.Pursuit results page of Saujistore
listings are going to be displayed. Review your search results pages by value
vary, mobile name, and model range and handiness value and if you see one thing
you are curious about, click on name to look at additional details.
How do I buy on
a. Please review the section above to find
a product of your choice.
b. Then click on the product name to view
more details (price, size, color and model etc.).
c. Once you are sure you want to buy,
clicks add to the cart in your desktop or in your mobile device to proceed to
Review the price and the shipping cost
before completing the purchase.
d. Finally, click Checkout (in your
desktop) or Confirm your Purchase (in your mobile device) to place an order.
e. You will then need to validate your
order, which you can do by two methods:
You will also receive an email with a
Click on Order Confirmation in the email
in order to confirm your purchase.
Once you have validated your purchase, the
delivery agent will contact the seller to arrange delivery.
When will I get
my product after I place an order?
After you place your order, you will
receive a confirmation email.
Be preemptive, the delivery agent of
Saujistore will contact the seller and suggest a meeting point and time of
pickup or request the item to be delivered at your home or office.
The shipping price should be displayed at
the time of purchase.
You can always contact our Customer
How much do I
pay for shipping?
we have larger areas in free shipping. Cheers!!
The Shipping charge is completely free
inside Kathmandu, Lalitpur and Bhaktapur.
In which cities
can Saujistore Deliver orders?
For some reason we only deliver product
inside Kathmandu valley for free of charge. For, delivery outside valley
payments are made in advance then we can provide the product with certain
minimal delivery charge depending upon the location of delivery.
What are the
modes of payment for purchasing on Saujistore?
We accept the following modes of payment:
• Cash on delivery (COD)
• Onsite Card Payment (Available Soon)
• E-Sewa (Available soon)
• Visa and MasterCard Payment through
Payment Gateway (Available soon)
What is COD? Are
there any additional charges for COD orders? Does your delivery person carry
credit card machines?
COD refers to Cash on Delivery. It doesn’t matter if you don’t have a
Credit/Debit card for your online shopping. Saujistore offers their customers an
option of paying for the purchase at your doorstep. Just place your order and make cash
payment to our delivery partner upon the delivery of your item.
failed but the money was deducted from my account.What should I do?
We regret the inconvenience caused. Please
call us on number provided in contact us section with your transaction details
and we will look into it immediately. It will surely be refunded back to your
How can I earn
and redeem points?
Once customers enroll themselves to become
a member and starts purchasing the product, they can instigate racking up the
members point. Customer receives 1% of Total Value in
Points System, which is equal to 0.5% in monetary value. To redeem your Points, simply click to the
“members reward” section which will be in my points. Once it’s clicked it will divert the
customer to next page where they can add any items within their point value to
their cart, and click the “Checkout” button. Continue through the checkout process. When you get to the Payment Information
section, the customer needs to make a payment of only the delivery charges
depending on the area.
How do I be
To be eligible of Saujistore’s “Members
Reward”, you must sign up and create an account in Saujistore web page. The members all over the world can
register but the products will be delivered only in Nepal.
Order and Delivery
How long will it
take to be delivered
Saujistore Private Limited offers regular
and express delivery inside Kathmandu valley. The goods will be dispatched
within the same business day if ordered before 1:00 PM on Sunday – Friday in
express delivery. The order made after that will be delivered on next day.The
goods for outside valley will be delivered within 3 - days.
The order made after1:00 PM on Friday will
be delivered by Sunday. No Deliveries will take place on Saturday or public
holiday. If a mobile number is provided customer will receive a call from Saujistore customer executive stating the situation of delivery
and the mode of payment. This will also be confirmed by email.
My order has not
We post all deliveries to the address you
provide us with, so check your order dispatch email to ensure that the address
is the right one.Where the address you have provided is not 100% correct, we
will need to wait for the parcel to be returned to provide any kind of further
I can't find my
order confirmation email!
Check your Spam or Junk folder (or even
the deleted items folder) as you are likely to find your confirmation emails in
one of these folders.This is a common query that we receive
from customers who have Gmail, Yahoo, Hotmail and similar POP email
accounts.Why?Because these email accounts often have an automatic spam filter
that hides emails sent from any retail website.To further ensure our
confirmation emails get to you, you can add the mail address to your safe
sender's list to ensure your confirmation does not get sent to your Spam or
Junk folder.If you have checked these folders and it
is still missing, please contact us and we will be happy to help.
How can I check
my order status?
You can check the status of your order by
clicking on the link that has been sent in your email.
You will also be able to get an update
from your purchase history by clicking on your order code.
How do I know my
order is confirmed?
We'll send you an email and phone call
from a customer executive to confirm your order.
You can also check your purchase history
page and Click 'your reference code' to view your orders.
What are the
different statuses in My Orders?
The different statuses on Purchase History
Processing: Your order is processed
In transit: Your item has been handed over
to the courier
Delivered: Your item has been delivered
Unable to Deliver will try again: The
delivery person could not get the product delivered will try again
Unable to deliver: The item is returned to
Saujistore by the courier as undelivered
Transaction Cancelled: Your order has been
Can I change my
delivery address after I place an order?
Please do call us to inform if the
delivery address needs to be changed in advance before the product is
Can I open and
check the contents of my package before accepting delivery?
The customer needs to sign good receive
note once they receive ordered product to assure received product is in good
condition. The person can check the product to be assured that the product is
shipping and delivery charges for my order?
Shipping and delivery charges may apply
depending on your location.
You can find these charges on the item's
attempted but I was unavailable.What next?
Don't worry, we'll call you to check when
you are available to accept the delivery.
Our delivery person will also try to
attempt to deliver your order over next 2 days.
In case you're unable to respond to our
calls, you can submit your delivery preference on our contact-us page
I forgot my
password?Can I reset it?
To retrieve your password, click here or
go to the Login page and click on Forgot Password?
You will be asked to fill in and submit
your email address.
When doing this, you'll receive associate
email that permits you to reset your word.
Can I change my
I can’t register
on the website
A. Please make sure all the requirement in
the registration page is filled properly.
B. Click on Register and take a look at
the information highlighted that is required to be changed or filled.
C. Once the registration form is filled
out and submitted, an email notification will be sent to your email account
with a link to validate your account.
Please access your email to validate your
D. Make sure that you don’t already hold a
If you continue to experience problems,
please send an email including your phone number to contact-us page with your
contact details if you would like to be facilitated.
We will call you back ASAP and walk you
through the registration process.
Can I exchange
the product?Can I cancel my Order?
Saujistore does not provide refunds but we
will exchange the product within 3 days.
In case the product is physically damaged
or a certain part is missing while the product is delivered please inform us
within 24 hours for it to be replaced. Customers cannot cancel their order so
please make up your mind before ordering any product from Saujistore.
Recommended Slider created for?
Suggestion slider is provided to our
customer the quick search of those products which are mostly searched by our
viewers and customers. Our Recommend Column facilitates our viewers and
customers with those products of all category which are highly in demand in